Shipping Policy
Free shipping over $300. Fast, insured, and trackable — from our factory to your front door.
Shipping Costs
Orders over $300 ship free. Orders below $300 are charged a flat rate at checkout, calculated for your destination.
Processing & Delivery
- Processing: orders are packed and handed to the carrier within 1-2 business days of confirmation
- Delivery: typically 5-10 business days across the United States and Canada, depending on destination
- Tracking: a tracking number is emailed to you as soon as your order ships
Fragile by Nature, Packed by Design
Our fixtures are made from natural marble, alabaster, and brass — materials that deserve care. Every order is professionally packed and insured against transit damage. If anything arrives damaged, see our Refund Policy — we make it right within 48 hours.
Canada Orders
Orders shipped to Canada may be subject to local duties, taxes, and customs fees, determined by Canadian customs at delivery. For high-value items, a signature may be required.
Quick Answers
Do you ship to PO boxes?
We ship via carriers that require a physical address — please provide a street address at checkout.
Can I change my shipping address?
If your order has not shipped yet, email us and we will update it. Once shipped, the carrier owns the route.
What if my package is missing?
Contact us and we will track it down — if it is confirmed lost, we replace or refund at no cost to you.
Questions? Email hello@homluce.com — we reply within 1-2 business days.